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Question 1:
Where can a technician find the serial number of an SSD that has been replaced on a MacBook Pro (Retina, 13-inch. Early 2013)?
A. Lift the mylar cover on the SSD.
B. Peel back the thermal pad on the SSD
C. On the top case.
D. On the back of the SSD cable
Correct Answer: A
Question 2:
Which of the following desktop Macs supports going into Safe Sleep after four hours of inactivity if the computer is using OS X v10.8.2 or newer?
A. iMac (Late 2011)
B. Mac Pro (Mid 2012)
C. Mac mini (Mid 2011)
D. Mac mini (Late 2012)
Correct Answer: D
Reference: https://support.apple.com/en-us/HT201635
Question 3:
Where is the keyboard mapping data for MacBook Air (Mid 2013) models stored?
A. Keyboard
B. Flash storage
C. Trackpad assembly
D. Boot ROM
Correct Answer: D
Question 4:
Which component for Apple Service Toolkit is designed to help troubleshoot issues with MagSafe and MagSafe 2 power adapters?
A. NAD
B. VST
C. TPT
D. CSD
Correct Answer: A
Apple Service Toolkit includes:*
AudioTest — plays a series of tones through each speaker and listens for those same tones via the
microphone.
Diagnostic Gateway (DG) — software that runs on a dedicated Intel-based Mac using Mac OS X
Server 10.6/10.7 and serves up tools to triage computers via NetBoot, recording test results as log files. Mac Resource Inspector (MRI) — triage tool that provides a fast check of internal hardware
components for all Intel- based computer systems.
Notebook Adapter Diagnostic (NAD) — triage tool that reports on the condition of Intel-based notebook
power adapters.
Cooling System Diagnostic (CSD) ?evaluates the thermal sensors, fans and heat sink in MacBook Pro
(Early 2011) models and will either confirm correct operation or help diagnose a service issue. Gateway Manager — software application used to remotely configure and manage the Diagnostic
Gateway server as well as access logs created by diagnostic tools. Test Patterns Tool (TPT) ?identifies pixel anomalies in LCD panels in Apple Display, iMac, MacBook,
MacBook Pro, and MacBook Air systems.
Server Bit Setter (SBS) ?Repair tool used after replacing logic boards in late model Mac mini Servers
or backplane boards in late model Mac Pro Servers.
Video System Test (VST) ?is used to test video issues in specific MacBook Pro models.
Blank Board Serializer (BBS) ?Allows technicians to set the system serial number on replacement
Main Logic Board (MLB) service parts.
AST Keyboard (OS) ?service tool for in-depth testing of keyboards.
AST Trackpad (OS) ?service tool for in-depth testing of trackpads.
Storage Diagnostic (OS) ?Repair tool for testing HDD or SSD modules.
Image Persistence Test (EFI) ?triage tool for identifying image persistence anomalies on IPS displays
Question 5:
Which of the following is a best practice when handling the embedded battery from MacBook Air models\’?
A. Use the battery cable or connector to lift the battery.
B. Hold the battery carefully by its edges only with two hands.
C. Grasp the middle of the battery cells when removing it from the computer.
D. Re-cover any punctures or tears in the soft Mylar covering with Kapton tape
Correct Answer: A
Question 6:
Which of the following tools is used to hold the display steady when performing a repair on an iMac (Late 2012, Early 2013, Late 2013, Mid 2014)?
A. Service wedge
B. LCD Mount
C. LCD Clamp
D. Service stand
Correct Answer: A
Question 7:
Which of the following software tools can detect malfunctioning thermal sensors on MacBook Air (Mid 2013) models? SELECT TWO
A. System Information
B. Apple Service Toolkit (AST)
C. Apple Service Diagnostics (ASD)
D. Thermal Sensor Diagnostics (TD)
E. Thermal Service Diagnostics (TSD)
Correct Answer: BC
Reference: http://mdex-nn.ru/uploads/newmbp15.pdf (page 6, software tools)
Question 8:
If an issue is in the Hardware problem space, which of the following should be removed from the Apple product to further isolate the issue?
A. All third party equipment
B. Any third party applications
C. Any third party extensions
D. Any third party frameworks
Correct Answer: A
Question 9:
Which of the following is NOT a good step to take when working on-site on a computer\’?
A. Place parts on the floor.
B. Use a grounded ESD mat
C. Wear a grounded ESD wrist strap.
D. Check the polarity of the grounded power outlet.
Correct Answer: A
Question 10:
How many simultaneous connections are supported on AirPort Extreme and Time Capsule?
A. 254
B. 100
C. 50
D. 10
Correct Answer: A
Reference: https://discussions.apple.com/thread/3064394
Question 11:
William states that the Ethernet ports do not function on his Mac Pro (Mid 2012) when plugged into the network at his office. He demonstrated that he knows how to connect Ethernet cables and was able to connect to the Internet on your known-good Ethernet network. You ran MRI and and the computer passed all tests when run using either Ethernet port. What question should you ask the customer next?
A. Are any other computers able to connect to Ethernet at the office?
B. Have you installed all system software and firmware updates?
C. How did you damage your Ethernet cable at the office?
D. Did you change the default network settings?
Correct Answer: B
Question 12:
You are using a television attached to the HDMI port of a MacBook Pro (Retina, 15-inch Early 2013) but cannot see the menu bar. What section of the Display pane in System Preferences would help with this issue?
A. Overscan/Underscan
B. Color Profile
C. Detect Displays
D. Gather Windows
Correct Answer: A
Refere https://support.apple.com/en-us/HT202763
Question 13:
Elizabeth is having an issue with a Thunderbolt hard drive connected through her Apple display. Which two troubleshooting steps should be tried first to resolve the issue? Select two.
A. Run Software Update on the Mac with the Apple Display connected to check for firmware updates for the display.
B. The customer should contact the Thunderbolt hard drive manufacturer and ask for a replacement.
C. Check with the hard drive manufacturer for a device firmware update.
D. Startup the Mac into OS X Recovery, erase the volume then reinstall OS X.
E. Open the Apple Display and reseat all cables and connections.
F. Open the Mac and reseat all cables and connections.
Correct Answer: AD
Question 14:
You are replacing the AirPort/Bluetooth card inside a MacBook Pro (17-inch, Late 2011). Which of the following must also be replaced?
A. Thermal pad and conductive wrap
B. Thermal paste and heat sink
C. Card holder and screws
D. Black Mylar covering
Correct Answer: C
Question 15:
What caution should a technician be aware of before attempting to remove hard drives or optical drive carrier from a MacPro (Mid 2012)?
A. The rear latch must be lifted or the drives are locked in a place.
B. The rear latch should be in the closed position to unlock drives.
C. The hard drives must be unscrewed from the carrier before removal.
D. The optical drive screws must be removed before sliding the carrier out of enclosure.
Correct Answer: D