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Question 1:
How should you address customer concerns relative to price?
A. by lowering the price with very little margin just secure the deal
B. by explaining that HP has the most secure PCs on the planet, which warrants the higher price
C. by focusing on key areas that show business value and highlight how the HP solution offerings offer best-in-class pricing for the value they deliver
D. by telling them their competitor has just bought some and they don\’t want to be left behind
Correct Answer: C
Reference: https://www8.hp.com/us/en/hp-information/environment/productsandsolutions.html
Question 2:
Your customer shares with you that their previous devices were unable to handle demanding software, such as Autodesk?3D Max? Which HP series should you offer?
A. HP Z series
B. HP Pro series
C. HP Elite series
D. HP Business series
Correct Answer: A
Reference: https://www8.hp.com/hk/en/pdf/hp_autodesk_tcm_187_1531720.pdf
Question 3:
Your manufacturing customer is looking for a solution for their creative and finance teams that optimizes flexibility (hot desking). Members of these teams already have either HP ZBook 17 G5 Mobile Workstation or HP EliteBook x360 830 G6 Notebook PC. What should you recommend to this customer?
A. HP USB-C Mini Dock
B. HP Thunderbolt Dock 230W G2 with combo cable
C. HP Thunderbolt Dock 120W G2 with audio module
D. HP Ultraslim Docking Station
Correct Answer: D
Question 4:
How does the experience age change the workplace as compared to the information age? (Choose three.)
A. large open offices
B. cubicle work environment
C. smaller open offices
D. more car parking for employees
E. collaboration areas
F. at-home workspace solutions
G. fixed desks offices
Correct Answer: CEF
Reference: https://www8.hp.com/h20195/v2/GetPDF.aspx/4AA7-4457EEGB.pdf
Question 5:
What is HP Sure Start?
A. 3rd party built-in self-healing BIOS protection
B. HP built-in hardware self-healing BIOS protection
C. HP software for self-healing BIOS protection
D. HP built-in hardware battery protection
Correct Answer: B
Reference: https://www8.hp.com/h20195/v2/GetPDF.aspx/4AA7-4649ENA.pdf
Question 6:
What is the major security concern associated with company employees working in public areas and open offices, and how does HP address it?
A. virus attacks, which can be lessened with HP Sure Run
B. visual hacking, which can be prevented with HP Sure View
C. malware attacks, which can be mitigated with HP Sure Start
D. phishing attacks, which can be alleviated with HP Sure Click
Correct Answer: B
Question 7:
Which HP series supports HP Sure Start?
A. HP 200 series Notebook PCs
B. HP Pro 400 series Desktop PCs
C. HP EliteBook Notebook PCs
D. HP Chromebook
Correct Answer: B
Reference: https://www8.hp.com/us/en/pro-family/probook-470-450-440-430.html
Question 8:
What are the major differences between the experience age and the information age?
A. The experience age is about people working together, in the same office, with better technology, to solve shared problems.
B. The experience age is centered around the experiences people have while learning, including which school they attended and how it prepared them for future work.
C. The experience age is about how the VR technology is changing our lives and our experiences.
D. The experience age is centered around experiences, smart technology, and efficiency, with people working anywhere, at any time, often in shared offices or caf
Correct Answer: D
Question 9:
How much does HP Sure Sense cost?
A. HP charges $10 per license.
B. There is no additional cost.
C. HP charges up to $5 per license, depending on volume.
D. It is free if you register online within 30 days.
Correct Answer: B
Reference: https://press.ext.hp.com/us/en/press-releases/2019/hp-transforms-pc-security-with-AI-driven-hp-sure-sense.html
Question 10:
Which HP product has HP Sure View Gen3 as an option?
A. HP ProOne 600 G4 AiO PC
B. HP ProBook 400 G6 series Notebook PC
C. HP EliteOne 800 G5 AiO PC
D. HP Chromebook 14 G5
Correct Answer: C
Reference: https://www.thurrott.com/hardware/196696/hp-introduces-third-gen-of-hp-sure-view-with-new-elitebook-x360-830-eliteone-800-all-in-one
Question 11:
Why is the HP EliteBook 840 G5 Healthcare Edition Notebook PC a good fit for a hospital?
A. It has the same durability as the standard HP EliteBook 840 G5 Notebook PC to withstand accidental drops or spills, but it can also be sanitized.
B. It is ultra-lightweight and has a detachable keyboard, thus making it easy for doctors to carry around.
C. It is white to match the hospital aesthetics and can be cleaned with bleach.
D. It has the same collaboration standards as the standard HP EliteBook 840 G5 Notebook PC, but has extra security for patient records.
Correct Answer: D
Reference: http://h20195.www2.hp.com/v2/getpdf.aspx/4AA7-2103ENUC.pdf
Question 12:
If you know your customer spends 40% of time at the office and is looking for a way to quickly connect to existing monitors, which accessory would be most useful to add to their HP EliteBook?
A. HP Hot Desk Stand
B. HP Shareboard
C. HP Wireless Keyboard and Mouse
D. HP Docks
Correct Answer: D
Question 13:
What is the HP Endpoint Security Controller?
A. It is a physically isolated and cryptographically protected hardware component.
B. It is an HP software that holistically controls the security of the PC.
C. It is a control board that informs Microsoft Windows how the PC is protected.
D. It is a hardware component that proactively informs HP about security incidents.
Correct Answer: A
Reference: https://www8.hp.com/h20195/v2/GetPDF.aspx/4AA7-2796ENW.pdf (2)
Question 14:
Why is the HP Endpoint Security Controller integral to the HP security stack?
A. It is the foundation of the HP security stack that creates the root of trust between the HP security solutions and the PC hardware.
B. It is user-ready software that connects HP security services to the PC in a simple, intuitive way.
C. It is another name given to the Trusted Platform Module (TPM), a dedicated microcontroller designed to secure the hardware through integrated cryptographic keys.
D. It controls which information is sent to 3rd party security providers, including Intel and Microsoft.
Correct Answer: A
Reference: https://www8.hp.com/h20195/v2/GetPDF.aspx/4AA7-2796ENW.pdf (2)
Question 15:
Which display would be best for a hot desk solution with built-in docking support?
A. HP USB-C Dock G5
B. HP EliteDisplay S340c 34-inch Curved Monitor
C. HP Thunderbolt Dock G2
D. HP EliteDisplay E243d 23.8-inch Docking Monitor
Correct Answer: D
Reference: https://cdn.cnetcontent.com/syndication/mediaserverredirect/6d59e29ab0a203d5907fa27f0477543e/original.pdf