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Question 1:
In account management within SAP CRM, by which of the following objects is the number assignment during account creation determined?
Please choose the correct answer.
Response:
A. Account Type
B. Grouping
C. Role
D. Access Types
Correct Answer: B
Question 2:
For SAP Field applications, which of the following features and functions are available on the laptop without connecting to the SAP CRM Server?
There are 3 correct answers to this question.
Response:
A. Determination of prices and discounts
B. Creation of Quotations
C. Maintenance of Calendar entries
D. Availability check
Correct Answer: ABC
Question 3:
Which of the statements below is true for call lists?
Please choose the correct answer.
Response:
A. Calls lists have to be processed by organizational units.
B. Call lists have to be activated before processing is possible.
C. Call lists have to be maintained using CRM Marketing functions.
D. Call lists have to contain interactive scripts.
Correct Answer: B
Question 4:
What is integrated in the SAP ERP system that acts the same was as an adaptor in SAP CRM for communicating with other systems?
Please choose the correct answer.
Response:
A. Netweaver
B. Middleware
C. Interaction Modeller
D. Plug In
Correct Answer: D
Question 5:
With reference to the Organizational data determination, which of the following are true? There are 2 correct answers to this question. Response:
A. It works at the header as well as Item level but not schedule line level.
B. The Org Data Profile needs to be assigned to the transaction type.
C. Determination Rules are assigned to the Org Data Profile.
D. Predefined Determination Rules cannot be changed.
Correct Answer: BC
Question 6:
Which of the following are Key elements of Opportunity `Sales Methodology\’?
There are 3 correct answers to this question.
Response:
A. Buying Center
B. Case Management
C. Sales assistant
D. Opportunity assessment
Correct Answer: ACD
Question 7:
Which tools are used to configure the SAP CRM WebClient UI?
There are 3 correct answers to this question? Response:
A. Graphical Modeler
B. Administration Console
C. UI Configuration Too
D. Skin Workbench
E. Application Enhancement Tool
Correct Answer: CDE
Question 8:
Which of the following business transactions can be created within SAP CRM?
There are 3 correct answers to this question.
Response:
A. Sales Order
B. Purchase Order
C. Service request
D. Delivery
E. Problem
Correct Answer: ACE
Question 9:
Which one of the following are functional enhancements of the Service Contract that generate followup documents at specified points in time as individual or periodic scheduling?
Please choose the correct answer.
Response:
A. Service Order
B. Service Plan
C. Service level agreements
D. Quotation Order
Correct Answer: B
Question 10:
Account hierarchies can be mapped in CRM. For example, purchasing collaboration, chains, and so on. Which of the following statements are true?
There are 3 correct answers to this question.
Response:
A. Accounts are assigned to defined hierarchy nodes.
B. Group hierarchies originally maintained in SAP CRM cannot be transferred to the ERP system.
C. Customer hierarchies from the ERP system can be loaded into SAP CRM, but the changes that can be made to them there are restricted.
D. There are no prerequisites for transferring a customer hierarchy from the ERP back End
Correct Answer: ABC
Question 11:
Which of the following are possible sources in access sequences used in partner determination?
There are 2 correct answers to this question.
Response:
A. Buying center
B. Target groups
C. Business partner relationships
D. Preceding transactions
Correct Answer: CD
Question 12:
Sources for a access sequence could be:
There are 3 correct answers to this question. Response:
A. Territory Management.
B. Organizational Model
C. Business Partner relationships
D. Installation component
E. Pricing Hierarchy
Correct Answer: ABE
Question 13:
The CRM system recognizes up to different product types. In this context, which of the following statements are true?
(Choose Correct Answers)
Response:
A. Six different product types are predefined and cannot be changed.
B. ERP material master data can be transferred to the CRM system.
C. If the material master data of a connected ERP system is transferred to the CRM system, only limited changes can be made to the corresponding products.
D. Rest all answers are correct
Correct Answer: D
Question 14:
A Service order can have which of the following items? There are 4 correct answers to this question. Response:
A. Service
B. Service part
C. Miscellaneous
D. Sales
E. Tool
Correct Answer: ABDE
Question 15:
Which of the following statement is correct for SAP CRM Product Master?
There are 2 correct answers to this question.
Response:
A. One product can have one relationship only.
B. Competitor product can be maintained in SAP CRM.
C. Additional data that is maintained under CRM data using set types and attributes can be replicated to SAP ECC via middleware.
D. You can maintain your own categories and hierarchies in CRM.
Correct Answer: BD