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Question 1:
At Universal Containers, the Sales VP likes to re-assign Opportunity Teams every six months. Each Opportunity Team has the following resources:
1.
AE (owner)
2.
Sales Engineer
3.
Vertical Overlay
4.
Sales Ops
What should the Architect use to re-assign Opportunity Team members so they have access to the appropriate Opportunity records?
Choose one answer:
A. From the User Setup menu, click “Update Team members on open Opportunities.”
B. Build a Visualforce page that will query the default team and update open Opportunities.
C. From the Opportunity record detail page, use the “Update Team Members” function.
D. Use the Mass Reassign Opportunity Team wizard on the Opportunity Tab Home Page.
Correct Answer: D
Question 2:
Universal Containers (UC) has requirement to expose a web service to their business partners. The web service will be used to allow each business partner to query UC\’s Salesforce instance to retrieve the status of orders.
The business partner should only be allowed access to orders for which the business partner is the fulfillment vendor. The Architect does not want the business partners to utilize the standard APIs and would prefer a custom API be
developed. Which three design elements should the Architect consider in order to ensure the data security of the solution?
Choose 3 answers.
A. Develop a custom Apex web service using the “With sharing” keyword.
B. Provide each partner with their own Salesforce login set to PRI Enabled on the profile.
C. Develop a custom apex web service with a fulfillment ID input attribute.
D. Query the Orders object with Dynamic SOQL based upon the fulfillment ID.
E. Set the Orders object\’s sharing settings of Private in the Org-Wide Defaults.
Correct Answer: ACE
Question 3:
Universal Containers has successfully implemented a large Service Cloud rollout for their national call centre 3 months ago. One of their largest customer accounts, United Automotive, has over 15,000 open cases. Agents are now having
trouble opening new cases for United Automotive. When they try to create a case, the following Error messages appear for them.
UNABLE_TO_LOCK_ROW
They notice that this only occurs for the United Automotive account. If they tray so save the case again it will usually work, but the problem seems to be happening more and more often.
What option should the Architect recommend?
A. Review the Account structure to split the United Automotive account into multiple branch accounts.
B. Review the Customer Service Profile to ensure that they have Read/Write access to the appropriate Case and Account Fields.
C. Review all Case Sharing Rules and consolidate where appropriate to reduce the total number of sharing rules.
D. Review all Account sharing rules to ensure that the Customer Service team has Read/Write access to the United Automotive Account.
Correct Answer: A
Question 4:
How should the Architect ensure that OBJECT-LEVEL SECURITY is enforce within a custom Visualforce application that was a standard Apex controller on the Lead object?
A. Use the runAs() method to enforce user permissions in the Apex controller.
B. Use the Schema.DescribeSObjectResultisAccessible() method in the Apex controller.
C. Use the {!$ObjectType.lead.accessible} expression within the Visualforce page.
D. Use the “With Sharing” keyword when defining the Visualforce page.
Correct Answer: C
Question 5:
Universal Containers, a global corporation of 50,000 users, has a 24×7 call center operated by 20,000 users that includes employees and contractors. Their sales organization is 10,000 strong and they started processing about 100,000 updates to opportunity custom fields called Priority and NextStep. They also started processing 20,000 updates to a highly nested territory hierarchy. There was a third mass update on a Next Step field on the Action Plan custom object that has Case as a lookup field. Users started seeing a Group membership lock error in the system. What is a probable cause for this error?
A. Lock contention on Account records because of Opportunity object updates.
B. Lock contention due to system-initiated sharing rule recalculation
C. Lock contention on Case records because of Action Plan custom object updates.
D. Lock contention on Territory object because of Territory object updates.
Correct Answer: B
Question 6:
Universal Containers has set Opportunity Sharing to Private with Opportunity Teams enabled. Which three options can change the Owner of the Opportunity? Choose 3 answers.
A. Any Opportunity Team Member on the current Opportunity.
B. The current Opportunity Owner can transfer the current ownership.
C. The System Administrator or a user with the “Transfer Records” permission.
D. The user specified as the Manager on the Owner\’s User Profile.
E. Someone above the Opportunity Owner in the Role Hierarchy.
Correct Answer: BCE
Question 7:
Universal Containers is creating a custom Visualforce page to allow users to edit contact records. The developer has used an apex:outputField for the Phone field on the contact object. What is the expected behavior if a user without field-level security accesses the Visualforce page?
A. The user encounters an error while saving the record.
B. The output field is visible to the user.
C. The user is able to enter a value into the Phone field.
D. The field is automatically removed from the page.
Correct Answer: D
Question 8:
Which two options are available to share a Report or Dashboard folder with other users in the Organization?
Choose 2 answers
A. Profiles
B. Public Groups
C. Roles
D. Teams
Correct Answer: BC
Question 9:
In order to comply with Regulatory Requirements, Universal Containers must store sensitive customer information on-premise. Universal Containers would like this on-premise information to be accessible from Salesforce. What technology can Universal Containers use to achieve this?
A. Implement a third-party tokenization service.
B. Implement an on-premise database.
C. Implement a third-party proxy server.
D. Implement the Salesforce Shield toolkit.
Correct Answer: C
Question 10:
For the Universal Containers Commercial and Consumer support departments, having access to Activities for Contacts with which they interact is important. Commercial support users should not see Consumer Accounts/Contacts and Consumer support users should not see Commercial Accounts/Contacts. Assuming the Organization-Wide Default for Activities is set to “Controlled by Parent” what is the minimum level of Sharing access a support user would need to Accounts/Contacts to view associated Activities?
A. Private Account/Contact Sharing Default with a Sharing Rule for each department set to Public Read/Write access to Accounts/Contacts.
B. Private Account/Contact Sharing Default with a Sharing Rule for each department set to Private access to Accounts/Contacts.
C. The users need no access to Accounts/Contacts with the proper Activity Sharing Rules and Profile Permissions for the Accounts Tab.
D. Private Account/Contact Sharing Default with a Sharing Rule for each department set to Public Read only access to Accounts/Contacts.
Correct Answer: D
Question 11:
What feature in Salesforce is needed to restrict access to a custom object that has Public Read/Write access?
A. Role Hierarchy
B. Record Type
C. Page Layout
D. Profile
Correct Answer: D
Question 12:
Universal Containers (UC) works with a dealer network to sell their products. There are approximately 5,000 dealers that do business with UC and UC has purchased a Partner Community to interact with each of their dealers on Opportunities. Each dealer is structured so that there are a group of managers who will oversee a larger team of agents. UC would like to set the Organization-Wide Defaults to Private for the Opportunity object, both internally and externally. Within each dealer, there are a few agents called Lead Agents who should be able to see the Opportunities for all of the other Agents at the dealer. What is the optimal solution for an Architect to recommend?
A. Add a Sharing Set that shares Opportunities to the Lead Agent based on the Lead Agents Account.
B. Build an Apex Managed Sharing rule that will assign specific Opportunities to Lead Agents.
C. Grant Super User access to the Lead Agents as part of the Community user setup.
D. Create a Sharing Rule to share opportunities to the owner\’s manager\’s role and below.
Correct Answer: A
Question 13:
Universal containers has a global 24×7 salesforce.com implementation that supports sales, services, order management, and various other parts of their business. They have a nested territory hierarchy, 10,000 sales users cover and 20,000 support agents. Territory changes happen daily. The demand for new applications and changes to the platform is high and they follow and agile development methodology and deliver new releases every two weeks on the platform. What salesforce.com feature would have the system recover from a maintenance restart on Salesforce servers?
A. Enable Deferred Sharing Rule recalculation
B. Enable Granular Locking on the system.
C. Enable Filter-Based Opportunity Territory Assignment.
D. Enable Parallel Sharing Rule recalculation
Correct Answer: B
Question 14:
Universal Containers created a custom object called Defect and would like to enable the Sharing button on the Defect page layout to share the records manually to other users in the organization. In which scenario will the Sharing button appear?
A. The Sharing model is either Private or Public Read only.
B. The Sharing button always appears.
C. The Sharing model is Public Read/Write.
D. The Sharing model is Public Read/Write/Transfer.
Correct Answer: A
Question 15:
Universal Containers has developed Apex code to manually create AccountShare records to grant specific users access to individual Accounts. What must the Architect do to ensure the AccountShare records are not deleted when the owner of the Account is changed?
A. Create the share records and set the RowCause to a custom Apex Sharing Reason.
B. Create the share records in a class with the “Without Sharing” keyword.
C. Create the share records with the Delete on Owner Change field set to false.
D. Create the share records and set the RowCause to Manual.
Correct Answer: A