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Question 1:
After a notable event has been closed, how long will the meta data for that event remain in the KV Store by default?
A. 6 months.
B. 9 months.
C. 1 year.
D. 3 months.
Correct Answer: A
By default, notable event metadata is archived after six months to keep the KV store from growing too large.
Reference: https://docs.splunk.com/Documentation/ITSI/4.10.2/EA/TrimNECollections
Question 2:
Which of the following is a best practice for identifying the most effective services with which to start an iterative ITSI deployment?
A. Only include KPIs if they will be used in multiple services.
B. Analyze the business to determine the most critical services.
C. Focus on low-level services.
D. Define a large number of key services early.
Correct Answer: A
Reference: https://docs.splunk.com/Documentation/ITSI/4.10.2/SI/MKA
Question 3:
When creating a custom deep dive, what color are services/KPIs in maintenance mode within the topology view?
A. Gray
B. Purple
C. Gear Icon
D. Blue
Correct Answer: A
Services, entities, and KPIs that are fully or partially impacted by a maintenance window appear in a dark gray color on pages that display health scores, including service analyzers, service and entity details pages, glass tables, multi-KPI alerts, and deep dives.
Reference: https://docs.splunk.com/Documentation/ITSI/4.10.2/Configure/AboutMW
Question 4:
Which deep dive swim lane type does not require writing SPL?
A. Event lane.
B. Automatic lane.
C. Metric lane.
D. KPI lane.
Correct Answer: B
Among all the search configurations, automatic lane doesn\’t need to be written in Splunk Processing language.
Question 5:
Which of the following items apply to anomaly detection? (Choose all that apply.)
A. Use AD on KPIs that have an unestablished baseline of data points. This allows the ML pattern to perform it\’s magic.
B. A minimum of 24 hours of data is needed for anomaly detection, and a minimum of 4 entities for cohesive analysis.
C. Anomaly detection automatically generates notable events when KPI data diverges from the pattern.
D. There are 3 types of anomaly detection supported in ITSI: adhoc, trending, and cohesive.
Correct Answer: BC
The KPI must be split by entity, and a minimum of four entities is required.
If the KPI diverges from the normal pattern, ITSI creates a notable event in Episode Review.
Reference: https://docs.splunk.com/Documentation/ITSI/4.10.2/SI/AD
Question 6:
Which of the following is a best practice when configuring maintenance windows?
A. Disable any glass tables that reference a KPI that is part of an open maintenance window.
B. Develop a strategy for configuring a service\’s notable event generation when the service\’s maintenance window is open.
C. Give the maintenance window a buffer, for example, 15 minutes before and after actual maintenance work.
D. Change the color of services and entities that are part of an open maintenance window in the service analyzer.
Correct Answer: C
It\’s a best practice to schedule maintenance windows with a 15- to 30-minute time buffer before and after you start and stop your maintenance work.
Reference: https://docs.splunk.com/Documentation/ITSI/4.10.2/Configure/AboutMW
Question 7:
In Episode Review, what is the result of clicking an episode\’s Acknowledge button?
A. Assign the current user as owner.
B. Change status from New to Acknowledged.
C. Change status from New to In Progress and assign the current user as owner.
D. Change status from New to Acknowledged and assign the current user as owner.
Correct Answer: C
When an episode warrants investigation, the analyst acknowledges the episode, which moves the status from New to In Progress.
Reference: https://docs.splunk.com/Documentation/ITSI/4.10.2/EA/EpisodeOverview
Question 8:
Which glass table feature can be used to toggle displaying KPI values from more than one service on a single widget?
A. Service templates.
B. Service dependencies.
C. Ad-hoc search.
D. Service swapping.
Correct Answer: C
Reference: https://docs.splunk.com/Documentation/ITSI/4.10.2/SI/Visualizations#collapseDesktop8
Question 9:
Which of the following is a characteristic of base searches?
A. Search expression, entity splitting rules, and thresholds are configured at the base search level.
B. It is possible to filter to entities assigned to the service for calculating the metrics for the service\’s KPIs.
C. The fewer KPIs that share a common base search, the more efficiency a base search provides, and anomaly detection is more efficient.
D. The base search will execute whether or not a KPI needs it.
Correct Answer: B
Reference: https://docs.splunk.com/Documentation/ITSI/4.10.2/SI/BaseSearch
Question 10:
Which of the following is the best use case for configuring a Multi-KPI Alert?
A. Comparing content between two notable events.
B. Using machine learning to evaluate when data falls outside of an expected pattern.
C. Comparing anomaly detection between two KPIs.
D. Raising an alert when one or more KPIs indicate an outage is occurring.
Correct Answer: A
Reference: https://docs.splunk.com/Documentation/ITSI/4.10.2/SI/MKA
Question 11:
When deploying ITSI on a distributed Splunk installation, which component must be installed on the search head(s)?
A. SA-ITOA
B. ITSI app
C. All ITSI components
D. SA-ITSI-Licensechecker
Correct Answer: D
Install SA-ITSI-Licensechecker and SA-UserAccess on any license master in a distributed or search head cluster environment. If a search head in your environment is also a license master, the license master components are installed when you install ITSI on the search heads.
Reference: https://docs.splunk.com/Documentation/ITSI/4.10.2/Install/InstallDD
Question 12:
Which of the following describes entities? (Choose all that apply.)
A. Entities must be IT devices, such as routers and switches, and must be identified by either IP value, host name, or mac address.
B. An abstract (pseudo/logical) entity can be used to split by for a KPI, although no entity rules or filtering can be used to limit data to a specific service.
C. Multiple entities can share the same alias value, but must have different role values.
D. To automatically restrict the KPI to only the entities in a particular service, select “Filter to Entities in
Service”.
Correct Answer: D
Reference: https://docs.splunk.com/Documentation/ITSI/4.10.2/SI/KPIfilter
Question 13:
Which of the following describes a realistic troubleshooting workflow in ITSI?
A. Correlation Search –andgt; Deep Dive –andgt; Notable Event
B. Service Analyzer –andgt; Notable Event Review –andgt; Deep Dive
C. Service Analyzer –andgt; Aggregation Policy –andgt; Deep Dive
D. Correlation search –andgt; KPI –andgt; Aggregation Policy
Correct Answer: A
Reference: https://docs.splunk.com/Documentation/ITSI/4.10.2/IModules/Troubleshootingmodules
Question 14:
Which of the following accurately describes base searches used for KPIs in a service?
A. Base searches can be used for multiple services.
B. A base search can only be used by its service and all dependent services.
C. All the metrics in a base search are used by one service.
D. All the KPIs in a service use the same base search.
Correct Answer: A
KPI base searches let you share a search definition across multiple KPIs in IT Service Intelligence (ITSI). Create base searches to consolidate multiple similar KPIs, reduce search load, and improve search performance.
Reference: https://docs.splunk.com/Documentation/ITSI/4.10.2/SI/BaseSearch
Question 15:
Which scenario would benefit most by implementing ITSI?
A. Monitoring of business services functionality.
B. Monitoring of system hardware.
C. Monitoring of system process statuses.
D. Monitoring of retail sales metrics.
Correct Answer: A
Reference: https://docs.splunk.com/Documentation/ITSI/4.10.2/SI/AboutSI
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